You can contact us through our contact page! We will be happy to assist you.

We do not issue price adjustments if your order was placed before the launch of a planned sale (Black Friday, Christmas and Mother's Day). Price adjustments will be issued on orders received 5 days within a surprise sale. Please note, promotional discounts are only valid while items are in stock.

Soon we will offer AfterPay at checkout to pay in interest-free installments for any order over $35.

If you are shipping within the USA, local sales tax will only be charged on orders shipped to Arizona.

We process our orders very quickly and cannot typically make changes after an order has been placed. If you notice the mistake immediately, please send us an email at info@kaintalia.com to see if a modification can be made and we will do our best to accommodate. However, we do not guarantee that we will be able to modify or cancel your order. Please double-check your cart, billing info, and shipping info before placing your order.

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you would like to change your shipping address or anything else about your order, please email us at info@kaintalia.com as quickly as possible with the correct information and we will do our best to accommodate. However, we cannot guarantee we will be able to make any changes to your order after it is placed. To ensure timely fulfillment and delivery, please ensure your shipping address is correct and complete before submitting your order. Incorrect or incomplete shipping addresses may result in delayed or failed deliveries. Kai N Talia cannot be held responsible for lost packages due to incorrectly entered or incomplete shipping information.

When your order ships, you will receive a shipping confirmation that includes a tracking link. If you placed your order more than three business days ago and have not received a tracking link, your contact info may have been entered incorrectly at checkout. If this is the case, please contact info@kaintalia.com for assistance. Please note that due to Covid-19, many carriers' tracking services have been delayed or showing inaccurate results. However, a vast majority of packages still arrive at the correct destination within the expected time frame. If your tracking does not update, please allow up to 15 business days for your package to arrive, then email info@kaintalia.com for assistance.

If your payment is declined, first check that the billing address entered at checkout matches the billing address associated with your payment method. Then, check that the CVV security code was entered correctly. We have had issues processing foreign credit cards in the past and recommend international customers try PayPal to avoid these. If you are still having trouble, please contact info@kaintalia.com.

We are currently online only at kaintalia.com - this helps us control our quality to our high standards and keep prices low for our customers. To learn more about the differences between our colors and styles and see what fits into our bags when packed, check out our instagram page.

At your request, yes, we can ship to a hotel, but note that we cannot guarantee delivery dates as circumstances beyond our control can delay shipments. If the timeframe you are staying at the hotel is very short or you are arriving very soon, we don't recommend shipping your purchase there. Should you make an order and leave the country before the shipment arrives, you will be responsible for the return shipping cost plus a $5 restocking fee. Kai N Talia is not responsible for refused or returned shipments. If you would like to ship your order to your hotel: 1. Call your hotel and ensure that they accept guest packages. 2. Ask your hotel what information you need to include on your package (registered guest name, reservation number, dates of stay, etc.). Be sure to include this in your order. 3. Ask your hotel how many days prior to your stay they recommend your package arrives, as well as what the limit is for holding packages. Be sure to place your order so that it arrives at your hotel during the hotel’s recommended window. Note that orders typically take 5 to 9 business days to arrive, and that Kai N Talia does not guarantee arrival dates.

We are happy to offer free Standard shipping within the United States to all customers on all purchases over $99.

Due to Covid-19, we are currently experiencing delays in fulfillment and shipping. Currently, we typically fulfill orders within 2-3 business days. US shipping may take anywhere from from 6-14 business days after fulfillment, or longer. Although most orders arrive more quickly, please allow up to 4-6 weeks for your order to arrive. If you have questions about how quickly your order will arrive, please contact info@kaintalia.com for assistance.

No, we do not currently offer expedited shipping.

Orders that have been returned to sender will be treated as regular returns and refunded upon receipt, minus the cost of shipping. If you would still like to receive your item, please place another order through our website and make sure the address is correct.

Kai N Talia cannot be held responsible for lost or stolen packages. If you believe your package was lost or stolen, please contact your shipping provider or local post office. You can refer to your tracking information to determine which shipping provider to contact.

We are currently only shipping within the United States. We look forward to shipping internationally in the future.

For simple spot cleaning, using a soft damp cloth with water in a circular motion usually does the trick. If that doesn’t work, repeat with a small amount of mild, neutral soap. Test the solution first on a less visible area of the bag and let dry fully before proceeding. Repeat if residual soap remains. Wipe down the entire outside to avoid leaving a water spot. Allow to air dry completely. In the event the fabric sustains a large amount of water, immediately blot with a dry white or light-colored cloth and allow to dry completely. DO NOT WASH in the washer; never immerse your bag in water. Our bags are made from a durable high quality faux leather. However, the material like any, can be damaged with use. We always recommend being careful around rough or sharp objects and surfaces. Any damage to faux leather during use is not covered under the Kai N Talia warranty. This includes scratches, wear and peeling of faux leather.

DO NOT WASH in the washer! We recommend spot cleaning the changing pad, using a soft damp cloth with water in a circular motion. If that doesn’t work, repeat with a small amount of mild, neutral soap. Test the solution first on a less visible area of the pad and let dry fully before proceeding. Repeat if residual soap remains. Wipe down the entire pad to avoid leaving a water spot. Allow to air dry completely.

Kai N Talia offers a limited 90-day warranty. Our warranty covers hardware and manufacturer defects on items purchased through our Kai N Talia website. Our warranty does not cover secondhand bags, sample bags, final sale items, normal wear, cracking leather paint, scratches, or stains. If any imperfection is discovered upon receipt of the bag, before use, please contact support within the first 14-days for an exchange. If you experience an issue with your bag within the time of your warranty, please contact info@kaintalia.com for assistance and include photos and your order number. Please note, if we do find the bag cannot be repaired we cannot guarantee it will be replaced with a new bag of the same design and color.

Of course! We want you to be completely satisfied with your purchase. We are happy to authorize a return on orders within 30 days of purchase. Items must be unused and in brand new condition with all packing intact. To start a return, please contact info@kaintalia.com for assistance. Please note that due to Covid-19, it can take up to 15 business days to process your return once it arrives at our facility.

To initiate a return or exchange within 30 days of purchase, please contact info@kaintalia.com for assistance.  Please note that due to Covid-19, it can take up to 15 business days to process your return after it arrives at our facility.

If you feel the item you received is defective, please send a photo of the item, a brief explanation of the defect, and your order number within 14 days to info@kaintalia.com